Returns Policy
If you would like to return your new and unused item to receive a refund you may do so within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, otherwise a 10% restocking fee may be applied. Customised products, i.e. items printed with your logo, can only be returned if there is a manufacturing fault. You must return the product at your own expense. If you request that we arrange shipping on your behalf, then this cost will be deducted from your refund.
Please contact our customer service team on 02890603053 or email info@balanceleisure.com for a returns number and to discuss method of return.
If you are a consumer requesting to return an item that was purchased more than 14 days from delivery, or you are a Business customer, the original cost of outbound shipping will not be refunded. You will be responsible for paying for the return costs of the item(s), which will also be subject to a 10% re-stocking fee which will be deducted from your final refund.
If you are returning a faulty product within warranty for exchange or replacement, there will be no charge. Proof of damage will be needed and upon inspection, we will arrange for the item to be collected.
Gift cards and Downloadable software products are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@balanceleisure.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt of delivery. If you need to exchange it for the same item, send an email to info@balanceleisure.com, returns address is 218 City Business Park, Unit 23, Dunmurry, BT17 9HY, United Kingdom.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.