Delivery

IMPORTANT

Please be advised that there are UK and EU wide shipping uncertainties at present. These uncertainties are out of our control and may impact the delivery time of your order

The 2 potential challenges we face are: unexpected delays in customs and port clearance, and general courier delays during the peak delivery season

Rest assured we are doing everything we can to reduce the chance of these shipping challenges impacting upon your order

 

Christmas Delivery Dates - Orders placed before 1pm on Monday 20th Dec will be delivered before Christmas subject to any unforeseen delays caused by courier companies.  

Exclusions:-

    • Some larger items which have a normal longer delivery time such as selected Stairmaster, Nautilus, Schwinn, Startrac, Wattbike products.

    • Selected items being delivered to Ireland may be subject to longer delivery times.  Please check with our sales team via our contact form prior to ordering.

    Standard Delivery - Items will be dispatched within 48hrs and delivered within 3-6 business days. Where possible we will provide you with a tracking number to enable you to track your order.

    Please be aware that larger items requiring delivery on a pallet will be curbside delivery.  

    Installation is not included in shipping price.  However, if you would like to arrange installation please contact marcus@balanceleisure.com

    Collection - This option is available for selected items. These items must be purchased as a separate order and not along with items where only delivery is available.  So if your shopping cart contains both 'Collect' and 'Deliver' items, please separate these and process Collection orders as one order and then Delivery items as another order.

    When your order is ready for collection, we will contact you either by email or phone and arrange a time for collection.  Please bring a copy of your order confirmation email as proof of purchase.  During collection we will exercise social distancing measures in order to enable you to safely collect your items.

    Shipping Rates - The rate charged for the shipping of your order is based on the weight and volume of your products as well as your location. Cost of shipping will be calculated and displayed at checkout.