Delivery

IMPORTANT

Please be advised that there are UK and EU wide shipping uncertainties at present. These uncertainties are out of our control and may impact the delivery time of your order

The 2 potential challenges we face are: unexpected delays in customs and port clearance, and general courier delays during the peak delivery season

Rest assured we are doing everything we can to reduce the chance of these shipping challenges impacting upon your order

 

Standard Delivery - Items will be shipped within 7-10 business days. Where possible we will provide you with a tracking number to enable you to track your order.

Please be aware that larger items requiring delivery on a pallet will be curbside delivery.  

Installation is not included in shipping price.  However, if you would like to arrange installation please contact marcus@balanceleisure.com

Collection -This option is available for selected items. These items must be purchased as a separate order and not along with items where only delivery is available.  So if your shopping cart contains both 'Collect' and 'Deliver' items, please separate these and process Collection orders as one order and then Delivery items as another order.

When your order is ready for collection, we will contact you either by email or phone and arrange a time for collection.  Please bring a copy of your order confirmation email as proof of purchase.  During collection we will exercise social distancing measures in order to enable you to safely collect your items.

Shipping Rates -The rate charged for the shipping of your order is based on the weight and volume of your products as well as your location. Cost of shipping will be calculated and displayed at checkout.