Returns & Refunds

Returns Policy

If you would like to return your new and unused item to receive a refund you may do so within the first 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, otherwise a 10% restocking fee may be applied. Customised products, i.e. items printed with your logo, can only be returned if there is a manufacturing fault.  You must return the product at your own expense. If you request that we arrange shipping on your behalf, then this cost will be deducted from your refund.

Please contact our customer service team on 02890603053 or email marcus@balanceleisure.com for a returns number and to discuss method of return.

If you are a consumer requesting to return an item that was purchased more than 14 days from delivery, or you are a Business customer, in addition to paying for your own return costs, your returned items may also be subject to a 10% re-stocking fee which will be deducted from your final refund.

If you are returning a faulty product within warranty for exchange or replacement, there will be no charge. Proof of damage will be needed and upon inspection, we will arrange for the item to be collected.

Gift cards and Downloadable software products are exempt from being returned. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

 If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@balanceleisure.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged upon receipt of delivery. If you need to exchange it for the same item, send us an email at info@balanceleisure.com, returns address is 218 City Business Park, Unit 23, Dunmurry, BT17 9HY, United Kingdom. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.